Shipping policy

Thank you for shopping at Our Store! We are committed to delivering your order accurately, in good condition, and on time. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email/SMS.

  • Tracking Update: You will receive another notification with a tracking link once your order has officially shipped.

  • Peak Seasons: During high-volume periods (such as major sales, holidays, or promotional events), processing times may take an additional 1–2 business days.

2. Delivery Options & Rates

Shipping charges for your order will be calculated and displayed at checkout.

Local / Domestic Shipping

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 – 7 Business Days PKR [e.g., 200] (Free on orders over PKR 3,000)
Cash on Delivery (COD) 3 – 7 Business Days PKR [e.g., 250]

Note for Cash on Delivery (COD) orders: Our support team may contact you via Phone Call or WhatsApp to confirm your order prior to dispatch.

3. Order Tracking

Once your package is handed over to our courier partner, you will receive an email and/or SMS containing your tracking number.

  • Tracking Updates: Please allow 24–48 hours for the tracking information to update on the courier service portal.

  • Tracking Portal: You can track your package directly on our website at [Insert Order Tracking Page URL] or via the courier’s portal using your provided tracking ID.

4. Customs, Duties, & Taxes (For International Orders)

We is not responsible for any customs fees, import duties, clearance fees, or local taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the customer’s responsibility.

5. Delivery Issues & Incorrect Addresses

  • Incorrect Shipping Address: Please double-check your shipping details at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you notice an error, contact us immediately at com914414@gmail.com before your order is dispatched.

  • Failed Delivery Attempts: Couriers will attempt delivery 2–3 times. If a package is returned to us due to an incorrect address, recipient unreachability, or refusal to pay COD/duties, the customer will be responsible for the cost of re-shipping.

  • Lost or Stolen Packages: If your tracking states "Delivered" but you have not received your package, please check with family members or neighbors first. If it is still missing, contact our support team within 48 hours so we can initiate a claim with the carrier.

6. Damaged or Defective Goods Upon Arrival

If your package arrives visibly damaged or tampered with, please take photos/videos of the box before opening it. If the item inside is damaged:

  1. Contact us within 48 hours of delivery at +92 370 5262849.

  2. Include your Order Number and clear photo/video proof of the damage.

  3. We will review your request and send out a replacement or process a resolution promptly.

7. Contact Us

If you have any questions or concerns regarding your shipment, reach out to us at:

  • Email: com914414@gmail.com

  • WhatsApp / Phone: +92 370 5262849

  • Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM